Shipping & Delivery
Carefully packed. Thoughtfully delivered.
We aim to dispatch all orders promptly, with care taken to ensure your items arrive safely and in perfect condition.
Orders are typically processed within 1–3 business days. You will receive a confirmation email once your order has been dispatched. During new releases, promotions, or high-volume periods, processing times may be slightly longer.
Your Pill Box currently ships within New Zealand and to selected international destinations. If your country is unavailable at checkout, please contact us and we’ll do our best to help.
Tracking information will be provided once your order has shipped where available. Please allow some time for tracking updates to appear after dispatch.
Please ensure your shipping details are entered correctly at checkout. Your Pill Box is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us as soon as possible and we’ll do our best to assist before dispatch.
Estimated Delivery Times
New Zealand
Estimated delivery: 2–5 business days after dispatch.
Australia
Estimated delivery: 5–10 business days after dispatch.
International
Estimated delivery: 7–21 business days depending on destination and customs processing.
Please note these are estimated delivery times only and may vary due to postal delays, customs, or courier disruptions outside of our control.
Duties & Taxes
International orders may be subject to customs duties and import taxes set by your local country. These charges are the responsibility of the customer.
Other
If your package appears delayed or lost, please contact us and we’ll work with the shipping provider to investigate the issue. While we will always do our best to help, Your Pill Box is not responsible for delays caused by couriers, customs, weather events, or other circumstances outside our control.
If your order arrives damaged, please contact us within 7 days of delivery with photos of the packaging and product so we can assist you as quickly as possible.
For all shipping and delivery queries please reach out to orders@yourpillbox.com
